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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Lisa Whitaker

Lisa Whitaker

January 5, 2024

5  out of  5
rating by Lisa Whitaker
"Very nice people! Very friendly and great price! They can't be beat! Thank you 😊!"
We responded:
"Lisa, thank you so much for choosing Lori Kroeger-State Farm! We appreciate your kind words and taking the time to leave us a 5 Star Review! "
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Nyson Sainvil

December 22, 2023

5  out of  5
rating by Nyson Sainvil
"State farm is an insurance company that has good quality, I hope you choose it, good luck to you"
We responded:
"Thank you so much, Nyson for your 5 Star Review! "
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Darrin Ronken

December 18, 2023

5  out of  5
rating by Darrin Ronken
"Lori & her team are awesome!"
We responded:
"Thank you so much for your 5-star review and your kind words, Darrin! We appreciate your business!"
Profile photo of Andrew Green

Andrew Green

October 20, 2023

5  out of  5
rating by Andrew Green
"We”ve lived in Lima, Ohio twice in the past 15 years. Each time we’ve returned to the state of Ohio, Lori has been our agent. Kind, knowledgeable, professional, great staff….just a blessing. She even called when she heard I had a health crisis. Nothing needed from her office, just a compassionate person. Thank you Lori!"
We responded:
"Andrew, thank you so much for your kind words! We appreciate you and your family for always putting your trust in our office as well as State Farm no matter where you call home!"
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diane french

May 17, 2023

5  out of  5
rating by diane french
"Lori is the best! I highly recommend her as your state farm agent. Great customer service"
We responded:
"Thank you so much for your 5 Star Review, Diane! We appreciate you putting your trust in us and State Farm!"
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Bryan Michael

February 15, 2023

5  out of  5
rating by Bryan Michael
"Lori and her staff are very helpful. Would recommend to anyone."
We responded:
"Bryan, thank you so much for your review! We appreciate you and your family always putting your trust in us!"
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calliedayne7

January 18, 2023

5  out of  5
rating by calliedayne7
"Lori has always been very helpful and informative on insurance rates and the different discount programs available."
We responded:
"Thank you so much for your review, Callie!! We appreciate you and trusting us to take care of your insurance needs! "
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Myrtle Owens

January 12, 2023

5  out of  5
rating by Myrtle Owens
"Always great service"
We responded:
"Thank you so much Myrtle!! You have been a valued customer for many years and we appreciate you!!"
Profile photo of Wade McElderry

Wade McElderry

January 11, 2023

5  out of  5
rating by Wade McElderry
"Lori and Vickie are 2 of the most helpful agents I have ever worked with. They are true professionals and have helped me and my family greatly since we became customers and I highly recommend them."
We responded:
"Thank you so much for your review! Vickie and I are always here to help in any way we can. We appreciate you very much and you always make our job easy and enjoyable!"
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Michael Olinghouse

August 22, 2022

5  out of  5
rating by Michael Olinghouse
"Very helpful & friendly, great people."
We responded:
"Thank you so much for your comments and we appreciate you!"
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Desmond Nunn

February 24, 2022

5  out of  5
rating by Desmond Nunn
"I have never gotten this kind of hospitality with any other insurance company. I travel a lot and they always have answers to my questions about coverage. An amazing agent and agency!"
We responded:
"Desmond, Thank You so much for your kind words! We truly appreciate you and your business!"
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Luke Bonifas

October 21, 2021

5  out of  5
rating by Luke Bonifas
"Lori and her staff are always available whenever I have a question or problem. They respond right away and are always eager to help any way they possibly can."
We responded:
"Luke, Thank you so much for your 5 star review and such kind comments! We appreciate you and Sarah letting us take care of all your insurance needs!"
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Wolfe's Amsoil Synthetics

August 28, 2021

5  out of  5
rating by Wolfe's Amsoil Synthetics
"Very helpful"
We responded:
"Thank you so much for your 5 Star Review! We are glad we were able to help you."
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Casey Kreher

March 1, 2021

5  out of  5
rating by Casey Kreher
"Really friendly assistant. Would reccomend"
We responded:
"Casey, thank you so much for your comments and 5 Star Review! I will let Ashley know!"
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M COTTON

September 29, 2020

5  out of  5
rating by M COTTON
"Best Agent EVER!!! Has taken care of my family for 27+ years and still going"
We responded:
"Thank you so much for your review and for coming in today!! I appreciate all of you for putting your faith and trust in us for all these years to care of all of your insurance needs!"
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Stacey Moore

December 14, 2019

5  out of  5
rating by Stacey Moore
"The absolute best service and office for all your insurance needs. Prompt in everything you need!"
We responded:
"Stacey...Thank you so much for your review!!"
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Zachary Elwer

November 24, 2019

5  out of  5
rating by Zachary Elwer
"Lori and her staff were very helpful with the moving process from one insurance agency to her's. Dealt with both Lori herself as well as her office staff both are very professional and helpful. Office is conveniently located and easy to get to."
We responded:
"Thank you so much for your review, Zac!"
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Stephanie Conner

November 19, 2019

5  out of  5
rating by Stephanie Conner
"Amazing. They all are always soo nice."
We responded:
"Stephanie, thank you so much for your review and kind words!"
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Thomas Spry

November 2, 2019

5  out of  5
rating by Thomas Spry
"All there treat you like a friend."
We responded:
"Thank you so much for your review!!"
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Kathy Stratton

June 14, 2019

5  out of  5
rating by Kathy Stratton
"Nice people and very helpful with all your insurance needs"
We responded:
"Thank you Kathy!!"
Profile photo of Greg Smith (Dj GrIzZLy G)

Greg Smith (Dj GrIzZLy G)

October 17, 2018

5  out of  5
rating by Greg Smith (Dj GrIzZLy G)
"Excellent agent with good knowledge of their service and are able to provide sound advise on your insurance needs."
We responded:
"Thank you so much Greg! I appreciate you taking the time to share your thoughts!"
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Kevin Collins

August 4, 2018

5  out of  5
rating by Kevin Collins
"Lori is great. Staff friendly"
We responded:
"Thank you Kevin!!"
Profile photo of Joy Sherer

Joy Sherer

August 2, 2018

5  out of  5
rating by Joy Sherer
"I no longer live in Lima and she is still my agent. I thought when we moved 2 hours away we would have to get a new agent. But we got to keep her. She is very attentive and knows my family and is always looking out for our best interest. Her mother, Suzie, works in the office and she is just so sweet and always helpful and kind. Love Lori Kroeger State Farm !"
We responded:
"Thank you Joy!! We are so glad you stayed here with us although we miss getting to see you guys"