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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Bryan Michael

February 15, 2023

5  out of  5 rating by Bryan Michael
"Lori and her staff are very helpful. Would recommend to anyone."


January 18, 2023

5  out of  5 rating by calliedayne7
"Lori has always been very helpful and informative on insurance rates and the different discount programs available."

Audra Dray

January 12, 2023

5  out of  5 rating by Audra Dray
"I just began working with Lori for my auto insurance. She is quick to answer and incredibly helpful and detailed. I cannot see myself working with anyone else!"

Myrtle Owens

January 12, 2023

5  out of  5 rating by Myrtle Owens
"Always great service"

Wade McElderry

January 11, 2023

5  out of  5 rating by Wade McElderry
"Lori and Vickie are 2 of the most helpful agents I have ever worked with. They are true professionals and have helped me and my family greatly since we became customers and I highly recommend them."

Michael Olinghouse

August 22, 2022

5  out of  5 rating by Michael Olinghouse
"Very helpful & friendly, great people."

Desmond Nunn

February 24, 2022

5  out of  5 rating by Desmond Nunn
"I have never gotten this kind of hospitality with any other insurance company. I travel a lot and they always have answers to my questions about coverage. An amazing agent and agency!"

Luke Bonifas

October 21, 2021

5  out of  5 rating by Luke Bonifas
"Lori and her staff are always available whenever I have a question or problem. They respond right away and are always eager to help any way they possibly can."

Wolfe's Amsoil Synthetics

August 28, 2021

5  out of  5 rating by Wolfe's Amsoil Synthetics
"Very helpful"

Casey Kreher

March 1, 2021

5  out of  5 rating by Casey Kreher
"Really friendly assistant. Would reccomend"


September 29, 2020

5  out of  5 rating by M COTTON
"Best Agent EVER!!! Has taken care of my family for 27+ years and still going"

Stacey Moore

December 14, 2019

5  out of  5 rating by Stacey Moore
"The absolute best service and office for all your insurance needs. Prompt in everything you need!"

Zachary Elwer

November 24, 2019

5  out of  5 rating by Zachary Elwer
"Lori and her staff were very helpful with the moving process from one insurance agency to her's. Dealt with both Lori herself as well as her office staff both are very professional and helpful. Office is conveniently located and easy to get to."

Stephanie Conner

November 19, 2019

5  out of  5 rating by Stephanie Conner
"Amazing. They all are always soo nice."

Thomas Spry

November 2, 2019

5  out of  5 rating by Thomas Spry
"All there treat you like a friend."

Kathy Stratton

June 14, 2019

5  out of  5 rating by Kathy Stratton
"Nice people and very helpful with all your insurance needs"

Greg Smith (Dj GrIzZLy G)

October 17, 2018

5  out of  5 rating by Greg Smith (Dj GrIzZLy G)
"Excellent agent with good knowledge of their service and are able to provide sound advise on your insurance needs."

Kevin Collins

August 4, 2018

5  out of  5 rating by Kevin Collins
"Lori is great. Staff friendly"

Joy Sherer

August 2, 2018

5  out of  5 rating by Joy Sherer
"I no longer live in Lima and she is still my agent. I thought when we moved 2 hours away we would have to get a new agent. But we got to keep her. She is very attentive and knows my family and is always looking out for our best interest. Her mother, Suzie, works in the office and she is just so sweet and always helpful and kind. Love Lori Kroeger State Farm !"